Our Expertise

Orsay Consulting helps its clients reap the full benefits of digital to better serve clients and increase revenue and profitability. We leverage the principles of Lean Six Sigma and Scrum to continuously improve efficiency and deliver projects faster and with less.

DATA & AI

Formulate and implement a data and AI strategy that translates into revenue growth and profitability.

  • Uncover growth opportunities, formulate use cases, and develop business plans that leverage data and AI for tangible business impact.
  • Create a cohesive strategy that integrates data governance with AI initiatives, ensuring synchronized progress and mutual reinforcement across the organization.
  • Consolidate data from multiple sources to build a holistic, 360° view of the client, enabling more informed and strategic decision-making.
  • Utilizing advanced analytics and AI to understand client needs, behavior, lifetime value, profitability, and the factors influencing these metrics.
  • Leverage dynamic, data-driven segmentation to tailor CRM systems for personalized interactions, enhancing customer engagement and satisfaction.
  • Continuously improve operational efficiency and effectiveness through data and AI, while maintaining high standards of service quality.

ERP, CRM & DATA SYSTEMS

Build the foundations for a scalable, high-performance, data-driven environment.

  • Assess needs, evaluate vendors, and select the best-fit solutions, with a focus on functionality prioritization, timeline management, and budget.
  • Establish robust project governance frameworks that define clear roles, responsibilities, and decision-making processes to ensure smooth project execution and accountability.
  • Streamline processes before transitioning to new systems, eliminating complexity and ensuring alignment with the data and AI strategy.
  • Lead change management initiatives to facilitate user adoption, ensuring that teams are prepared and supported throughout the transition phase.
  • Provide hands-on operational support as needed, including task execution, issue resolution, and day-to-day project management to maintain momentum and drive progress.
  • Provide post-implementation support and monitor system performance, identify areas for improvement for long-term success.

OPERATIONAL EXCELLENCE

Drive continuous efficiency and effectiveness improvements while delivering best-in-class service.

  • Rethink key business processes to eliminate complexity and inefficiencies, fostering a high-performance operational environment.
  • Establish a robust project management and governance framework to ensure project clarity, focus, and alignment with strategic goals.
  • Prioritize projects based on strategic relevance, business impact, and cost, ensuring resources are allocated to the most critical initiatives.
  • Advocate for agile methodologies and closely monitor projects to ensure timely, cost-efficient delivery while adapting to changing business needs.
  • Implement KPIs and leverage advanced data analytics to provide real-time visibility into operational performance, enabling informed decision-making.
  • Drive rapid and incremental improvements in operational performance, ensuring sustained efficiency gains and long-term success.

INTEGRATION, CARVE-OUT & TURNAROUND

Optimize systems and operations to drive sustainable growth and profitability.

  • Formulate strategy, financial plans, and 30-60-90 day action plans.
  • Leverage financial and operational expertise to stabilize operations and restructure finances.
  • Ensure effective change management by aligning stakeholders, managing risks, and facilitating communication across all levels of the organization.
  • Drive rapid operational improvements through process optimization, cost reduction, and efficiency enhancements to support sustainable growth.
  • Implement or optimize ERP, CRM, financial, and data management systems to ensure integrated operations, providing a clear financial picture that enables informed decision-making and supports business objectives.
  • Establish KPIs and continuous measure success, ensuring long-term value creation.